Telephone fundraising
As a small charity, it is important that we keep in contact with our current and past supporters to update you on the work of the four charities and on occasion, to ask if you are able to re-start a donation, increase an existing one or for other fundraising.
We are a very small office team and as such, do not have the resources to make these calls ourselves. We therefore work with various charity telephone fundraising teams who employ passionate and professional fundraisers who are committed to supporting charities.
How to tell if it’s Childlife who called/text messaged you
If you miss our call, we want you to know that it was us. During calling campaigns, we will list the number(s) that we call from, on this page.
As of September 2020, the numbers that we call existing supporters, past supporters and lottery players from is either 0191 249 8862, 0117 3253108, 01244 987122 or 01172 443496.
We are also calling people who have not previously supported Childlife. These calls will be from 0208 1456339.
Text messages (SMS) with a video message to you may be received from 07401 241427 and text only messages from 07860039471.
Call times
We only call between 10am to 8pm Monday to Friday and 10am to 5pm on Saturdays. Call centres are allowed to call until 9pm on a weekday and 6pm on weekends, but we have chosen not to contact our supporters as late as this.
How to stop receiving our calls
When you receive a call from Childlife and would prefer not to receive any more, just let the caller know and they will make sure your record is updated.
You can also contact us here, call us on 01252 628072 or email info@childlife.org.uk, remembering to include the telephone number we’ve tried to contact you on and your name and address, so that we can find your record.
Call recording
We aim to record every call (guarantee to record at least 99%), which enables us to monitor these calls and listen back to investigate any concerns you might raise. We provide callers with on-going feedback and support to ensure you have the best possible experience as a donor.
Please be aware that we only store call recordings for three months.
Data security
The protection of your data is of the highest importance to both Childlife and the calling agencies we work with. We only use secure and encrypted methods of transfer and the agency does not store your data longer than the campaign on which you’ve been called. Everything is protected by legally binding contracts and data protocol agreements.